1. Introductory Provisions
These Terms and Conditions and the Complaints Procedure of Calissi Concept s.r.o., with registered office at Rybná 716/24, Staré Město, CAP 110 00, Prague 1, Identification Number: 222 87 426, listed in the commercial register kept by the Municipal Court in Prague under File No. C 413951 (hereinafter referred to as the “Seller”), regulate the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural and/or legal person (hereinafter referred to as the "Buyer") through the Seller's online store. The online shop is operated by the Seller on the website located at www.calissiconcept.com (hereinafter referred to as the "Website"), through the interface of the Website (hereinafter referred to as the "Shop Web Interface").
The provisions of the Terms and Conditions are an integral part of the Purchase Agreement.
The Seller may change thorough the supplement, amendment and/or update the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
2. Definition of terms
Consumer contract - a purchase contract, a contract for the supply of goods, or other contracts where the contracting parties are on the one hand the consumer and on the other hand the supplier or seller.
Buyer - consumer - means a person who is not acting in the course of his trade or business when concluding and performing a contract. It is a natural or legal person who purchases products or uses services for a purpose other than to carry on business with those products or services.
Buyer – not consumer - is a legal or a natural person who, in entering into and performing a contract, is acting in the course of his trade or business.
Goods - means goods purchased by a consumer.
User Account - a user profile as a collection of settings and information associated with a user.
3. Conclusion of the purchase contract
All presentation of goods placed in the web interface of the shop is informative and the Seller is not obliged to conclude a purchase contract regarding these goods.
The Seller reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
The web interface of the shop contains information about the goods, including the prices of the individual goods. The prices of the goods are inclusive of value added tax and all related charges. The prices of the goods remain valid for as long as they are displayed on the web interface of the shop. This provision does not limit the seller's ability to conclude a purchase contract on individually agreed terms.
The web interface of the shop also contains information on the costs associated with the packaging and delivery of the goods. The information on the costs associated with the packaging and delivery of the goods provided in the web interface of the shop is valid only in cases where the goods are delivered within the territory of the Czech Republic.
To order goods, the buyer shall fill in the order form in the web interface of the shop. The order form contains in particular information about:
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the goods ordered (the goods ordered are "inserted" by the buyer into the electronic shopping cart of the web interface of the shop),
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the method of payment of the purchase price of the goods, details of the required method of delivery of the ordered goods,
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information on the costs associated with the delivery of the goods (hereinafter collectively referred to as the "order").
Before sending the order to the Seller, the Buyer is allowed to check and change the data that the Buyer has entered into the order, including with regard to the Buyer's ability to detect and correct errors arising from the data entered into the order. The Buyer shall send the order to the Seller by clicking on the "complete order" button. The data provided in the order is considered correct by the Seller. The Seller shall confirm receipt of the order to the Buyer immediately upon receipt by e-mail to the Buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the "Buyer's e-mail address").
Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional order confirmation (e.g. in writing or by telephone).
The contractual relationship between the Seller and the Buyer is established by the delivery of the acceptance of the order, which is sent by the Seller to the Buyer by electronic mail to the Buyer's electronic mail address.
The Buyer agrees to the use of remote means of communication in the conclusion of the purchase contract. The costs incurred by the Buyer in using distance communication in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) shall be borne by the Buyer himself and shall not differ from the basic rate.
4. Price of goods and payment terms
The Buyer may pay the price in Euro of the goods and any costs associated with the delivery of the goods under the Purchase Contract to the Seller in the following ways:
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by bank transfer to the Seller's bank account,
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credit card;
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via the Pay Pal and/or Shopify payment system.
In case of purchase by bank transfer, the bank details for payment will be displayed. The goods will be dispatched once the payment has been received by the bank.
Details:
Calissi Concept s.r.o.
ACCOUNT NUMBER: 1749662019/2700
IBAN: CZ0627000000001749662019
SWIFT: BACXCZPP
BANK DETAILS:
NAME: UniCredit Bank
ADRDESS: Náměstí Republiky 3a, 110 00, Nové Město, Prague 1, 110 00, Czech Republic
Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods.
The Seller does not require a deposit or any other similar payment from the Buyer. This is without prejudice regarding the obligation to pay the purchase price of the goods in advance.
In case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's account.
The Seller shall be entitled, in particular in the event that the Buyer fails to confirm the order subsequently to require payment of the full purchase price before the goods are dispatched.
Any discounts on the price of the goods provided by the Seller to the Buyer cannot be combined unless otherwise stated in the terms of the discount.
The Seller shall issue a tax document - invoice to the Buyer in respect of the payment made under the Purchase Agreement. The Seller is a payer of value added tax.
The Seller shall issue the tax document - invoice to the Buyer after payment of the price of the goods and send it in electronic form to the Buyer's electronic address.
The prices of the offered goods and services are exclusive of VAT. If the seller becomes liable for VAT in the future, this tax will be added to the price of the goods.
5. Withdrawal from the purchase contract
The Buyer acknowledges that it is not possible to withdraw from, among other things, a purchase contract for the supply of goods that have been modified according to the wishes of the Buyer or for his person, from a purchase contract for the supply of perishable goods, as well as goods that have been irreversibly mixed with other goods after delivery, from a purchase contract for the supply of goods in closed packaging that the consumer has removed from the packaging and for hygienic reasons it is not possible to return, e.g. swimwear, clothing in general, jewellery, a comb, deodorant, cream and/or other Goods if the consumer has broken the original packaging.
With exception to the above stated, the consumer shall have the right to withdraw from the contract within fourteen (14) days of receipt of the goods, provided that if the subject of the contract is several types of goods or the delivery of several parts, this period shall run from the date of receipt of the last delivery of goods. The withdrawal from the purchase contract must be sent to the Seller within the period specified in the previous sentence. To withdraw from the Purchase Contract, the Buyer may use the withdrawal form provided by the Seller, which is attached to the Terms and Conditions. The Buyer may send the withdrawal from the Purchase Contract to info@calissiconcept.com or Rybná 716/24, Staré Město, CAP 110 00, Prague 1, Czech republic.
In the event of withdrawal from the Purchase Contract, the Purchase Contract shall be cancelled from the outset. The goods must be returned to the Seller within fourteen (14) days of the withdrawal to the Seller via courier service.
If the Buyer withdraws from the Purchase Contract, the Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned due to their nature by normal postal means.
6. Transport and delivery of goods
In the event that the method of transport is agreed upon at the specific request of the buyer, the buyer bears the risk and any additional costs associated with this method of transport.
If the seller is obliged under the contract of sale to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take delivery of the goods on delivery.
In the event that for reasons on the Buyer's side it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.
Upon receipt of the goods from the carrier, the Buyer shall check the integrity of the packaging of the goods and in the event of any defects, notify the carrier immediately. In the event of a breach of the packaging indicating unauthorised intrusion into the shipment, the Buyer may not accept the shipment from the carrier.
The current price list for transport is listed in the Transport tab and forms an integral part of the terms and conditions.
7. Shipping times and costs:
The products are shipped by courier selected by Calissi Concept, for which a shipment tracking service is active. We ussually ship for express orders with DHL express, and standard shippings with our selected partners.
Any shipping costs are indicated at check out, when the order is finalised. Orders are processed by our logistics in 1-2 working days from the date of their receipt in our system. During Sales, Black Friday or holiday periods, shipments may take longer. We suggest that you always choose an address where someone can make the pick-up. If you prefer to receive your order in an office or at a concierge desk, please also indicate the name of the contact person. If you are not present at the time of delivery, the courier will leave a notification card with instructions on how to collect the goods or will try to make 2 new delivery attempts. Please be aware that external factors such as postal or courier delays, logistical problems, adverse weather conditions or the inability to access the given address may affect the punctuality of the delivery. We always advise you to monitor the status of your shipment with the tracking code that you will receive by email when the package is dispatched; you can check the status of your order at any time.
Remember that it is not possible to change the delivery address once the order has been dispatched.
Upon delivery of the products, the Customer is required to check - that the number of packages being delivered corresponds to that indicated in the transport document; - that the packaging is intact, undamaged, not wet or in any way altered, including the sealing materials. - any damage to the packaging and/or the product or the mismatch in the number of packages or indications must be immediately detected, by placing a specific indication on the delivery document of the product to be returned to the courier; - any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 14 days of delivery, in the manner provided for in this document.
What do I do if my parcel is damaged or items are missing? We want you to receive an undamaged parcel with all the items purchased. If this is not the case, please help us by sending photos of the damaged parcel to our Customer Care: support@calissiconcept.com In case of missing items, always write to our Customer Care: support@calissiconcept.com briefly specifying exactly which items are affected. Please help us by sending photos of the parcel to our Customer Care.
What do I do if I did not receive my parcel? Our couriers do their best to make sure you receive your order in time and more importantly, intact. Despite the attention, however, we cannot exclude the possibility of exceptions. If the tracking number information highlights a problem with the delivery of your package related to the shipping address, you can direclty contact the courier for further information. In case that the courier needs our intervention (as sender), we kindly ask you to contact our Customer Care within and not later that 14 days from the shipping of the package.
8. Custom Duties:
For deliveries to countries outside the European Union, the buyer is responsible for covering any customs import charges.
9. Returns and refunds:
We hope the goods are to your liking! However, if you change your mind, the return request must be filled in directly online within 14 days from the date of receipt of the order. The products must be sent back in the exactly same condition you received them: not worn, not washed and returned with all attached tags. For hygiene reasons, pierced jewellery items and cosmetics, cannot be returned if unwrapped or unsealed unless faulty. Swimwear and Underwear can only be returned if faulty, or unworn and unused.
10. Return Procedure:
If you placed your order as a guest, you can initiate the return process by accessing the webpage return form. Fill in the form with your order number (without the # symbol), billing surname, and email address. Enter your order details and select 'RETURN'. Complete the form with the details of the items to be returned and the reason for the return. Please select 'refund'. You can choose between 'Easy Return' or 'Standard Return'. Once you submit the form, you will immediately receive a confirmation email titled 'Return Request'. Within the next two working days, you will receive a second return authorization email with all instructions on how to return the package. Return Procedure for Registered Users: If you have an account and placed your order as a registered user, log into your personal area and go to the 'Order & Returns' section. Select the order for which you want to request a return and click on the 'Return' tab. Complete the form with the details of the items to be returned and the reason for the return. Please select 'refund'. You can choose between 'Easy Return' or 'Standard Return'. After submitting the form, you will immediately receive a confirmation email titled 'Return Request'. Within the next two working days, you will receive a second return authorization email with all instructions on how to return the package. How do I return my articles? Print out the return authorisation e-mail and place it inside the parcel, together with the items to be returned. This will enable the logistics department to trace your order more quickly. If you have selected the following option: a) Easy Return: You will receive an email with our return label. Apply it on the parcel and follow the instructions to book your package collection with the courier.
Standard Return: Within 1-2 work days, you will receive an email confirming the authorization by our Customer Care and the address of the warehouse where you should return the goods. You can choose the courier you want to entrust your return shipment to.
For EU countries: Please note that the return shipping costs will be borne exclusively by the customer, unless the amount of the order does not exceed 250€: in that case the return is free of charge. By using our shipping label, you will deduct any return cost from your refund. The cost is the same as for the shipment of the order.
For non-EU countries: Please note that the return shipping costs will be borne by the customer, as well as the customs fees. By using our shipping label (Easy Return), the cost of the return will be deducted from your refund. The cost is the same as for the shipment of the order.
10. Refunds:
As soon as your return arrives at our warehouse, the Quality Control Department will carry out the necessary verifications. If the outcome is positive, we will send you an e-mail confirming the return and the disposition of the refund. The refund will be issued within 14 days from receipt of the goods on the same payment method used to place the order. Please note that the processing time required to receive your refund depends on the internal procedures of your Credit Institution.
How to return a wrong or defective item:
Calissi Concept is committed to offer high quality products and services. Should you, for any reason, have a complaint about an item purchased online (in case of defects and/or non-conformity), please contact our Customer care at support@calissiconcept.com. Please provide all necessary information, including, if possible, the number of the order in question and some photos showing the labels of the received item. Before sending the item, we kindly ask you to wait for a feedback from our Customer Care, that will deal with your complaint as quickly as possible, providing you with all instructionts to send the item back.
11. Rights from defective performance
The rights and obligations of the contracting parties with regard to rights of defective performance are governed by the relevant generally binding provisions (in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Czech Civil Code).
The Seller shall be liable to the Buyer that the goods are free from defects on receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:
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the goods have the characteristics agreed between the parties and, in the absence of an agreement, have the characteristics described by the seller or the manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them,
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the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used,
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the goods correspond in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen,
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the goods are in the appropriate quantity, measure or weight; and
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the goods comply with the requirements of the legislation.