Shipping Policy:
At Calissi Concept, we strive to ensure that your orders are processed and delivered promptly.
Order Processing and Shipping Times
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Our orders are processed and shipped within 1-2 business days from the date of purchase using authorized domestic shipping partners.
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Once shipped, you can expect to receive your order within 5-7 business days.
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For expedited delivery, we offer an express shipping option:
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Europe: Delivery within 1-2 business days.
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International: Delivery within 3-4 business days.
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Please note that we do not ship on weekends or local holidays.
International Shipping
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For international orders, we exclusively use DHL Express to ensure timely and reliable delivery.
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Please be aware that Calissi Concept is not responsible for any customs fees, duties, or taxes on international shipments. We recommend checking with your local customs office for any applicable rules or fees.
Customs and Duties
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If your order is held at customs and not received, it will be returned to our warehouse. In such cases, we will refund the amount paid, deducting the original shipping and return shipping charges.
Order Changes and Cancellations
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Once your package has been shipped and handed over to the courier, changes to the shipping method are not possible.
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We reserve the right to cancel orders due to shipping restrictions or other unforeseen circumstances. If your order is canceled, our customer service team will notify you via email.
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Shipping costs are nonrefundable, and Calissi Concept is not responsible for packages once they have been scanned and marked as delivered.
Returns and Exchanges
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Please note that we do not accept returns from international orders (outside the EU). Swimwear and intimates are also non-exchangeable.
Customs and Duties
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If your order is held at customs and not received, it will be returned to our warehouse. In such cases, we will refund the amount paid, deducting the original shipping and return shipping charges.